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WelMar Cleaning – Terms & Conditions

Welcome to WelMar Cleaning. By scheduling our services or using our website, you agree to the following Terms & Conditions. These terms outline the rights and responsibilities of both the client and WelMar Cleaning in the delivery of cleaning services.

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1. Services Provided

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WelMar Cleaning offers residential cleaning services, including but not limited to:

 

  • Routine residential cleaning

  • Deep cleaning

  • Move-in / Move-out cleaning

  • Listing Cleaning

  • Specialty services (such as refrigerator or oven cleaning)

 

 

All services are performed based on the information provided by the client during the online estimate process and any additional details agreed upon prior to service. Additional services requested beyond the original scope may result in extra charges.

 

Cleaning services are not based on a fixed checklist. The scope of work is determined by the home’s condition, service type, and professional judgment at the time of service.

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2. Access to the Property

 

Clients agree to provide safe and timely access to the property at the scheduled service time via door code, garage code, lockbox, or key left in a designated location.

 

If our team is unable to access the property at the scheduled time, the service will be considered a cancellation and subject to the cancellation policy outlined in Section 7.

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3. Payment Terms

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Payment is due upon receipt of the invoice.

 

Accepted payment methods:

 

  • Zelle

  • Credit card (a $5 processing fee may apply to credit card payments)

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Tips are optional and may be added to the payment if communicated in advance.

 

Late Payments:

A $5 late fee will be applied to payments not received within 48 hours of service completion.

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4. Pricing & Adjustments

 

All pricing is based on the information provided by the client during the online estimate, including property size, condition, frequency, and service type.

 

If the actual condition of the home differs significantly from what was described, or if additional services are requested on the day of service, WelMar Cleaning reserves the right to adjust pricing accordingly.

 

Price adjustments may also apply if:

 

  • Additional rooms or areas are added

  • Cleaning frequency changes

  • Regular cleaning intervals are skipped, resulting in heavier buildup

  • Extended time between cleanings, even when the home was unoccupied

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5. Satisfaction Guarantee

 

WelMar Cleaning offers a 24-hour satisfaction guarantee.

 

If any area was missed or did not meet expectations, clients must notify us within 24 hours of service completion. We will return to address the issue at no additional cost. Claims made after 24 hours will not be covered.

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6. Exclusions & Limitations

 

For safety and liability reasons, WelMar Cleaning does not perform the following under standard residential services:

 

  • Heavy lifting or moving of furniture, appliances, or personal items

  • Interior cleaning of appliances (inside ovens, refrigerators, dishwashers, washing machines, dryers) unless previously agreed upon

  • Exterior window cleaning or window screens

  • High or hard-to-reach areas requiring ladders beyond standard step height

  • Wall washing, ceiling cleaning, or light fixture disassembly

  • Mold remediation, biohazard cleaning, pest-related cleaning, or hazardous materials

  • Construction or post-renovation debris removal

  • Deep stain removal, permanent damage, or restoration work

  • Organizing services or decluttering personal belongings

 

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7. Cancellations & Rescheduling

 

Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service.

 

Cancellations made with less than 48 hours’ notice will result in a charge equal to the full service fee.

 

We will do our best to accommodate rescheduling requests based on availability.

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8. Breakage & Damage

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While our team takes great care, accidents may occur.

 

WelMar Cleaning will cover repair or replacement costs up to $100 per item, provided the value can be reasonably verified. Items exceeding this value may require an insurance claim.

 

We are not responsible for damage to:

 

  • Fragile or delicate items

  • Items not properly secured

  • Items with pre-existing damage (e.g., cracked glass, loose fixtures)

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9. Client Responsibilities

 

Clients are responsible for ensuring that personal items, toys, and clutter are picked up prior to service. This allows our team to focus on cleaning and helps prevent damage or misplacement.

 

We do not clean excessively cluttered areas.

 

Valuables:

Clients should secure valuables such as cash, jewelry, and credit cards. WelMar Cleaning is not responsible for lost, misplaced, or missing items.

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10. Non-Solicitation of Employees

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Clients agree not to solicit or hire WelMar Cleaning employees for private or independent cleaning services during the service period and for 36 months after termination of services.

 

Violation of this clause may result in a $5,000 penalty per occurrence.

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11. Termination of Services

 

Either party may terminate services at any time.

 

Clients may discontinue services without penalty by providing 48 hours’ notice prior to the next scheduled cleaning.

 

WelMar Cleaning reserves the right to terminate services for:

 

  • Repeated cancellations

  • Non-payment

  • Unsafe or unhealthy working conditions

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12. Changes to These Terms

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WelMar Cleaning reserves the right to update these Terms & Conditions at any time. Any changes will be posted on our website and may be communicated via email. Continued use of our services constitutes acceptance of the revised terms.

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These Terms & Conditions apply to all services. Additional service guidelines may apply to ongoing or recurring clients.

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​Last updated December 2025

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