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Welcome to WelMar Cleaning. By scheduling our services or using our website, you agree to the following terms and conditions. These terms outline the rights and responsibilities of both parties (the client and WelMar Cleaning) in the delivery of cleaning services.

 

1. Services Provided

WelMar Cleaning offers a range of cleaning services, including but not limited to:

• Routine residential cleaning

• Deep cleaning

• Move-in/move-out cleaning

• Specialty services (e.g., fridge or oven cleaning)

All services will be performed based on the specifics outlined during the initial estimate visit or as agreed upon with the client. Services can be tailored based on client needs, with additional services incurring extra fees.

 

2. Access to Property

The client agrees to allow the cleaning team to access their home at the scheduled time. This can be through a door code, garage code, or key left in a designated spot. If access is not provided, it will be considered a cancellation and may incur a fee (see Section 7 on Cancellations).

 

3. Payment Terms

Payments for cleaning services must be made upon receipt of the invoice. We accept payments via Zelle or credit card. Please note that a $5 fee will be added for credit card payments. Tips are optional and can be added to your payment if communicated in advance.

• Late Payments: A fee of $5 will be applied for payments not made within 48 hours of service completion.

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4. Pricing and Adjustments

All pricing provided during the estimate is based on the home's condition at the time of the estimate. If the condition of the home changes or if additional services are requested on the day of cleaning, additional charges will be discussed and applied accordingly.

WelMar Cleaning reserves the right to adjust service prices due to changes in scope or frequency, such as adding extra rooms, deep cleaning, or if regular cleaning intervals are missed.

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5. Satisfaction Guarantee

WelMar Cleaning offers a 24-hour guarantee on all cleaning services. If any area was missed or did not meet expectations, clients must notify us within 24 hours of the service. We will return to address the issue at no additional cost.

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6. Exclusions and Limitations

There are specific tasks that WelMar Cleaning does not perform for safety and liability reasons, including:

• Handling pet waste, litter boxes, or sick pets

• Washing walls, ceilings, or high windows

• Moving heavy furniture or appliances

• Unloading dishwashers

• Deep carpet cleaning

• Hazardous material clean-up (mold, bodily fluids, etc.)

 

7. Cancellations and Rescheduling

We understand that life happens and plans change. However, cancellations or rescheduling requests must be made 48 hours before the scheduled service. Failure to do so will result in a charge equal to the cleaning fee.

We will do our best to accommodate your new preferred time based on availability for rescheduling.

 

8. Breakage and Damage

While our cleaning staff takes great care when cleaning, accidents can happen. If an item is damaged or broken, WelMar Cleaning will cover the cost of repair or replacement up to $100 per item, provided the value is verified. Higher-value items may require an insurance claim.

Note: We are not responsible for damages to items that are fragile, poorly secured, or have pre-existing issues (such as cracked glass, loose fixtures, etc.).

 

9. Client Responsibilities

Clients are asked to pick up personal items, toys, and clutter before our team arrives. This allows us to focus on providing a high-quality clean without distractions. We will not clean cluttered areas to avoid breakage or misplacement of items.

Valuables: Please store valuable items like money, jewelry, or credit cards safely. WelMar Cleaning is not liable for misplaced items or accusations of theft.

 

10. Non-Solicitation of Employees

Clients agree not to solicit or hire any WelMar Cleaning employees for residential cleaning services outside of this contract during the service period and for 36 months after the termination of services. Violating this clause may result in a penalty of $5,000 per occurrence.

 

11. Termination

Either party may terminate this agreement at any time. If the client is unsatisfied with the services provided, they may discontinue without penalty, provided they give at least 48 hours notice before the next scheduled cleaning.

WelMar Cleaning reserves the right to terminate services for repeated cancellations, non-payment, or unsafe working conditions.

 

12. Changes to Terms

WelMar Cleaning may update these Terms & Conditions at any time. Changes will be posted on our website, and clients will be notified via email. Continuing to use our services after such updates signifies agreement to the revised terms.

 

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